The chosen SIM card doesn’t work – The SIM may not work with the Samsung phone you are attempting it with, or the unlock may not of been activated for that particular network.

If the Samsung phone still won’t connect to the network, here are three more potential reasons:ġ. If the phone still doesn’t register on the network, change the setting to manual and select the network you want to connect to directly. Navigate to Settings and then find ‘Network Operators’ and ensure the ‘Automatic’ option is selected. If your Samsung phone doesn’t prompt for the network unlock code again it means the Samsung phone is unlocked. NOTE: Your Samsung phone must have the original software installed as this process will not work with a modified ROM. To leave this screen remove the battery or re-follow the steps above to turn on the phone again. Please send us a screenshot of the information which appears in the top-left of the screen.

Then press the volume down, the home and power buttons all together until the device vibrates.Ī warning message will appear, now release the volume up button at which point some information will be displayed on the screen. (You can find your IMEI number by typing *#06# in your keypad).Ī screenshot of what appears on the screen during the following circumstances: Your IMEI number, whether this be copied and pasted, or a photograph/screenshot of the device IMEI screen. If your Samsung phone continues to prompt for the unlock code when you insert a new SIM card from a different network provider, please contact us with the following information: Restart your Samsung phone and ensure it does not prompt for the unlock code again. Sometimes an error message may appear after you enter your Samsung unlock code, however the unlock may have been successful. Please try restoring your Samsung phone to factory settings, you can do this on your Samsung device by finding it in the settings menu. If your SIM card is recognised but the Samsung device does not prompt for the unlock code:ĭouble check your Samsung phone works with the new SIM card inserted, if this is the case your Samsung phone is now unlocked. If this still does not work try another SIM card as it may be a defective SIM card.Ģ. To troubleshoot this issue please ensure the SIM card is inserted into the Samsung device correctly, make sure the SIM card sit’s flush into the tray and can be inserted easily. If your Samsung does not prompt you for the SIM’s PIN number it means it does not recognise the SIM card being inserted, this is why the unlock code is not being prompted either. If this is activated Samsung will normally request it by default as a security measure. Check the SIM card being inserted is recognised by the Samsung device:Įnsure the Samsung phone prompt’s for the SIM card’s PIN.

Ntelos samsung imei check